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Privacy Policy (GDPR)

1. General provisions

This Privacy Policy sets out how SMART DIGITAL GROUP LTD (hereinafter referred to as the "Company", "we", "our") processes and protects users' personal data in accordance with the General Data Protection Regulation.(GDPR) and the Bulgarian Personal Data Protection Act. We process personal data lawfully, in good faith and transparently, only for predetermined purposes.

2. Personal data operator

SMART DIGITAL GROUP LTD

Address: Bulgaria, Sofia, Lozenets district, 35 N.Y. Vaptsarov Str., 3rd floor, apt. 3A

Email: info@smartdigitalgr.com

Phone: +359889231703

3. What data do we collect?

Name, surname
Contact details (email, phone)
Company and position (if specified)
Messages sent via the feedback form
Technical data (IP address, browser type, cookies)
Data obtained through analytical tools (Google Analytics with IP anonymization)

4. Purposes and legal basis for processing

Responding to inquiries and providing information
Preparing commercial offers
Performing contractual obligations
Analysis and improvement of the website
Marketing emails (only with consent)

Legal basis: Art. 6(1)(a), 6(1)(b), 6(1)(c), 6(1)(f) GDPR.

5. Transfer of data to third parties

We may transfer data to:

Hosting and IT service providers
Analytics services (with IP anonymization)
Courier and postal services
Legal advisors

Data transfers outside the EU are only possible if the requirements of the GDPR are met.

6. Data retention period

Contact details - 12 months after last interaction
Contract data - 5 years (accounting)
Cookies - from 1 day to 12 months

7. Rights of the data subject

Access to data
Correction of inaccuracies
Erase of data ("right to be forgotten")
Restriction of processing
Data portability
Withdrawal of consent
Objection to processing

8. Data protection

We use SSL encryption, access control, archiving, and security monitoring.

9. Policy Updates

We may change the Policy by posting an updated version on the website.